Benefits & Perks
Summary
Madhappy is a Los Angeles-based clothing brand made for a community of optimists. The Store Supervisor supports the Store Manager in driving sales, managing daily operations, and leading the store team.
What You'll Need
- 2+ years of retail experience
- 1+ year in a leadership or supervisory role
- Strong sales acumen
Job Description
"WEST HOLLYWOOD FULL-TIME SUPERVISOR
Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.
About The Job
We are looking to hire a full-time Retail Supervisor for Madhappy in West Hollywood, CA.
The Store Supervisor is responsible for supporting the Store Manager in driving sales, managing daily operations, and leading the store team. This role will play a key part in developing the store’s clientele, ensuring operational excellence, and upholding Madhappy’s brand values.
Key Responsibilities
Sales & Business Development
Partner with the Store Manager to drive sales and meet or exceed store targetsActively engage with customers to build relationships, increase conversion, and drive client retentionSupport the execution of business strategies to optimize store performance and profitabilityMonitor and track key sales metrics, assisting in implementing strategies to improve results
Operations & Store Management
Assist in overseeing store operations, including inventory management, stock replenishment, and loss preventionEnsure the store maintains high standards of cleanliness, organization, and overall readinessStep into leadership responsibilities in the absence of the Store Manager
Team Leadership & Development
Lead by example, providing exceptional customer service and motivating the team to do the sameAssist with onboarding, training, and coaching new hires to ensure strong performance and growthProvide ongoing support and feedback to team members to foster a positive and results-driven work environmentHelp ensure all staff members understand and align with Madhappy’s brand mission and values
Customer Experience & Clientele
Deliver a best-in-class shopping experience by ensuring all team members are knowledgeable, approachable, and customer-focusedSupport and drive the store’s clienteling program to build strong customer relationshipsResolve customer concerns and issues professionally to ensure customer satisfaction and loyaltyMaintain a welcoming and inclusive environment that aligns with Madhappy’s commitment to mental well-being
Qualifications
2+ years of retail experience, with at least 1 year in a leadership or supervisory roleStrong sales acumen with a proven track record of meeting or exceeding goalsExperience in clienteling and building long-term customer relationshipsStrong communication and leadership skills, with the ability to motivate and develop a teamAbility to multitask and thrive in a fast-paced, dynamic environmentPassion for Madhappy’s mission and a commitment to delivering a top-tier customer experience
Benefits
Up to 96 hours of PTO annuallyHealth, dental, and vision insuranceRetirement plans availableMonthly fitness and mental health stipendsClothing allowance and welcome gift :)Employee discount and early access to productsMonthly performance bonus
About Madhappy
Learn more about our initiatives including Local Optimist & The Madhappy Foundation below and via Madhappy.com and @Madhappy.
About Local Optimist
Local Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration, we orient people with reliable, optimistic resources — available at any moment.
About The Madhappy Foundation
The Madhappy Foundation™ is non-profit organization, 501(c)(3) with a mission to improve mental health globally. Through The Madhappy Foundation™, 1% of proceeds from every sale benefit our efforts to raise awareness, fund research, and positively impact the mental health movement.
Learn more here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us."