Senior Operations Manager

"Troscriptions® is a cutting-edge health and wellness company dedicated to helping people optimize their physiology through precision-dosed, physician-formulated products designed to support cognitive performance, stress resilience, sleep quality, mitochondrial function, and overall well-being. We sit at the intersection of science and execution. Rooted in science and led by a world-class clinical and entrepreneurial team, Troscriptions integrates scientific rigor with a mission-driven culture—serving as the primary funder of Health Optimization Medicine and Practice (homehope.org), the nonprofit that educates physicians and practitioners worldwide on the foundational principles of health optimization. Together, we are democratizing access to practical, high-impact tools and frameworks that empower individuals to perform, feel, and live better.

Our culture is built on five values: Curiosity. Communication. Non-reciprocal altruism. Agility. Conscientiousness. If these words feel like oxygen to you — keep reading.

The Role:

This is not a clipboard-and-checklist operations role. This is the nerve center of the business.
As Senior Operations Manager, you’ll operate inside the engine room—building the systems, structure, and operating rhythm that allow the company to scale without friction. You will bring order to complexity, translate ambition into execution, and ensure the business runs smoothly across teams, partners, and geographies.

You’ll operationalize a rapidly growing international organization, own cross-functional KPIs, manage supply chain and vendor relationships, and ensure that execution consistently matches strategy.

Initially, you will lead Philippines-based Operations and Customer Service teams, with a clear mandate to hire, develop, and scale additional operational talent within your first few months.
Success is measured simply: The business runs smoother, faster, and cleaner—and the CEO is free to focus on building the future.

Compensation: $98,000–$120,000 (commensurate with experience)

Benefits: Health insurance — medical, dental, vision401(k)Free access to the international Health Optimization Medicine and Practice practitioner curriculumMission-driven, fast-growth environment with opportunity to build and expand into Operations or Chief-of-Staff-level work over timeAdditional wellness perksSchedule: Full-Time Hybrid — 3 days/week in-office, up to 5 days when needed

Location: Chicago, IL (The Loop)

What You’ll Own:

Systems, SOPs & Accountability
You’ll design the operating backbone of the company.Architect and scale operational systems, including SOPs, dashboards, workflows, and organizational structureDesign, implement, and enforce KPI tracking across all departmentsEstablish and maintain operational cadence: daily standups, weekly reviews, and leadership scorecardsTransform ambiguity into clear, documented, repeatable, and scalable processesExecution & Team Leadership
You’ll lead with clarity, momentum, and high standards.Own day-to-day leadership of Philippines-based Operations and Customer Service teamsHire, onboard, and develop team members to support rapid growthSet clear expectations and hold teams accountable without bureaucracy or noiseSupply Chain, Quality Assurance & Vendor Command
This is true ownership—not support.Manage and direct manufacturers, packaging vendors, and logistics partnersPlan and coordinate production runs to ensure inventory is available exactly when and where it’s neededOversee COAs, product documentation, QA checkpoints, and compliance workflowsEnsure critical, high-stakes details are executed flawlessly—every timeCompany Operations
You’ll drive execution across the broader business ecosystem.Operationalize and execute special projects across the Smarter Not Harder, Inc. portfolioTake full ownership of operational initiatives from strategy through execution—no handholdingBuild internal communication systems and cross-functional coordination that workWho You Are:You think in systems and proactively build them—long before anyone asksYou communicate with clarity and confidence: concise, direct, and effectiveYou thrive on structure and bring order to fast-moving, complex environmentsYou enjoy navigating complexity and have a natural ability to simplify without losing rigorYou can challenge ideas respectfully, using data and logic—not egoYou bring humanity to high-performance teams: grounded, resilient, and able to maintain perspective under pressureRequired Skills:5+ years of experience in operations, supply chain, or a similarly cross-functional execution roleDemonstrated success in building operational systems and scaling organizational infrastructureHands-on experience owning vendor, manufacturer, or strategic partner relationshipsStrong people leadership skills, with the ability to drive accountability without unnecessary frictionProven ability to operate in ambiguity and rapidly create clarity and directionExceptional discretion, judgment, and integrity—non-negotiableBonus Points:Experience in startups or high-growth CPG and/or wellness brandsFamiliarity with tools such as HubSpot, Google Workspace, Jira, Notion, or KPI/operational dashboardsGenuine interest in health optimization, human performance, or life sciencesWe look forward to receiving your resume!

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