Retail Director

"CALPAK is a travel lifestyle brand creating thoughtfully designed products that bring organization, style, and ease to every journey. Built on a foundation of quality, function, and modern design, we're focused on delivering meaningful experiences for our customers both online and in-store. As we continue to grow our retail presence, we're looking for leaders who are excited to help shape how our brand comes to life in physical spaces.

The Director of Retail is responsible for leading all aspects of the company's brick-and-mortar retail business — from operations and team leadership to new store openings and expansion strategy. This role drives sales growth, profitability, and brand consistency across all stores while developing scalable processes to support future growth. The Director will partner closely with cross-functional teams in Real Estate, Visual Merchandising, Marketing, E-commerce, and People to ensure every store delivers an exceptional, on-brand customer experience.

Requirements

Key Responsibilities:

Retail Strategy & Leadership

Develop and execute a multi-year retail operations strategy aligned with brand and financial goalsLead, coach, and develop a high-performing field organization including Regional/District Managers and Store LeadersEstablish and monitor KPIs (sales productivity, conversion, labor, NPS, shrink, etc.) to drive performance across the fleetChampion a culture of accountability, service, and brand pride across all stores

New Store Openings & Expansion

Partner with Real Estate, Construction, and Design teams to plan and execute new store openings, remodels, and relocationsOwn the operational readiness of each new location — including staffing, training, systems setup, merchandising, and opening-week executionBuild and refine a scalable \"store opening playbook\" covering pre-opening timelines, milestones, and post-opening review processesProvide input on market opportunities, store layouts, and operational considerations for site selection

Operations & Customer Experience

Oversee daily retail operations, ensuring flawless execution of brand, service, and operational standardsPartner with Visual Merchandising to deliver best-in-class product presentation and storytellingCollaborate with E-commerce and Marketing teams to integrate omnichannel programs that drive traffic and conversionImplement tools, technology, and processes to improve efficiency, communication, and performance visibility

Financial & Business Management

Own the retail P&L, managing revenue, labor, and controllable expenses to achieve or exceed targetsBuild annual budgets and forecasts in partnership with FinanceAnalyze store performance and identify opportunities for growth, cost savings, and improved productivitySupport inventory management, planning, and allocation decisions to optimize sell-through and minimize markdowns

People & Culture

Partner with HR to recruit, train, and retain top retail talentCreate clear development paths for field leadership and store management teamsFoster an inclusive, high-performance environment that reflects brand values and inspires teams to deliver exceptional results

Qualifications:

8-12 years of progressive retail leadership experience, with direct oversight of multi-store operations and new store openingsProven ability to scale a retail fleet or build from early-stage growth to multi-region footprintStrong financial acumen and analytical skills, with full P&L ownership experienceExcellent leadership, communication, and project management skillsDeep understanding of retail operations, customer experience, and omnichannel integration

Benefits

Why CALPAK: Benefits & Perks:

Annual bonus planMedical, Dental & Vision insurance401K w/ company matchingLife insurance & Disability coverageAccrued paid time off & floating holidaysMonthly wellness creditsDog friendly officeEmployee discountBenefits and incentive compensation may be subject to other requirements and conditions"