Operations Lead

"Overview:

As Marketing Operations Manager, you will be the strategic engine behind our marketing execution. Ensuring campaigns, launches, and brand initiatives are delivered smoothly, on time, and in sync across the business. You'll manage the marketing critical path, coordinate cross-functional teams, and ensure continuity of messaging across all touchpoints; from social to email, paid media to influencers. You'll also play a key role in helping us grow and engage our community through events and brand activations.

Key Responsibilities:

Marketing Critical Path Management: Own and oversee the master marketing timeline, ensuring all key campaign and launch milestones are planned, tracked, and deliveredComms Continuity: Work closely with channel owners (social, influencer, CRM, SEO, paid media) to ensure aligned messaging, cohesive content rollout, and consistency across every touchpointCross-functional Collaboration: Partner with internal teams including product, merchandising, buying, creative, finance, and logistics to ensure all departments are aligned and prepared for upcoming activityCampaign & Launch Coordination: Manage the planning and delivery of marketing campaigns and product launches—driving progress, identifying risks, and resolving blockers to keep projects on trackCommunity Growth Support: Collaborate with brand and social teams to plan and execute events, influencer activations, and community-building initiatives that strengthen customer loyalty and brand affinityProject Management: Implement and maintain tools and systems (e.g. Asana, Monday.com) to manage workload, timelines, and dependencies effectivelyProcess & Workflow Improvement: Continuously optimise marketing operations, removing inefficiencies and building scalable systems to support a growing teamBudget Coordination: Support campaign budget tracking and work with finance to monitor spend, approvals, and cost controlPost-campaign Reviews: Coordinate inputs across teams to support post-campaign analysis and reporting

Requirements

Strong Marketing operations, campaign management, or project delivery background—ideally within fashion, beauty, or eCommerceDeep understanding of the marketing mix and how various channels (social, CRM, paid, influencer, SEO) contribute to brand and commercial successStrong project management skills with a proven ability to coordinate complex timelines and multiple stakeholdersConfident communicator with excellent collaboration and relationship-building skills across departmentsHighly organised and detail-oriented, with a proactive, problem-solving mindsetExperience with project management platforms (e.g. Asana, Trello, Monday.com) and comfortable managing multiple deadlinesPassionate about fashion, community-building, and customer experienceExperience planning or supporting brand events or activations is a strong bonus

Benefits

Birthday day off25-day holidayFlexible hoursVibrant team40% off staff discountTeam socialsCompetitionsHybrid working - 4 days in the Altrincham office"