Loyalty Manager

"About the CompanyInspired by the Mediterranean, Moroccanoil comes to life through our iconic turquoise packaging and signature fragrance, for an exotic experience that transports the senses. Our original Moroccanoil Treatment pioneered oil-infused haircare and sparked global interest in argan oil. At the heart of our brand is the stylist community that inspires us to create effective and easy-to-use products. Today, our mission remains unchanged: to pioneer beauty innovations while making a positive impact. We support animal welfare as a cruelty-free brand with our PETA Beauty without Bunnies certification and partnership with the Humane Society. Ocean conservation and sustainability are central to us, including our collaboration with Oceana. As our journey continues, we strive to make a meaningful difference in our communities and around the world.

Overview:Are you ready to play a key role in shaping the future of Moroccanoil’s Professional division? We are looking for a dynamic and results-driven Engagement Manager to join our Loyalty team. Reporting to the Director of Loyalty, this role is focused on strengthening relationships with professional partners and driving engagement, retention, and long-term value across our Loyalty programs. The ideal candidate brings a strong marketing mindset and thrives at building meaningful connections through engaging programs, targeted communications, and strategic brand partnerships. This role works closely with cross-functional teams to bring Loyalty initiatives to life and ensure a compelling, consistent experience for our professional community. If you’re passionate about engagement marketing, relationship-building, and creating impactful brand experiences, we invite you to help evolve Moroccanoil’s Professional Loyalty Programs in 2026 and beyond. Tasks & Responsibilities• Develop and execute the Loyalty engagement strategy for Salon and DSC Loyalty Programs, acting as the primary point of contact for Loyalty-related partner initiatives and coordinating activations, integrations, and execution.• Collaborate with the Customer Retention Manager to activate personalized Loyalty offerings based on defined customer segmentation, ensuring relevance and value for each partner group.• Leverage CRM insights and recommendations to deploy targeted email campaigns, portal notifications, and Loyalty offers for professional partners.• Monitor engagement performance (e.g., portal visits, open and click rates) and identify opportunities to improve participation and program effectiveness.• Manage and grow key Loyalty brand partnerships (such as Vish, Minerva, and others), ensuring strong collaboration, alignment with program objectives, and value creation for professional partners.• Partner with marketing, education, and digital teams to align Loyalty initiatives and enhance program visibility across Moroccanoil’s social media channels.• Work closely with the field sales team to ensure strong understanding and adoption of Loyalty Program benefits in market and collect feedback regularly. Professional Competencies • University degree.• Strong French writing and verbal communication skills is a must.• Experience working in the professional haircare or beauty industry is an asset.• Field sales experience is a plus.• Strong knowledge of CRM platforms, gamification, and customer data analytics.• Experience working with email marketing tools such as Klaviyo (or similar platforms) is an asset.• Creative mindset with the ability to think strategically and innovatively.• Strong project management skills with the ability to manage multiple initiatives simultaneously.• Strong business acumen with a passion for sales and customer engagement.• Entrepreneurial spirit; detail-oriented, organized, and able to multitask in a fast-paced environment.• Advanced Microsoft PowerPoint and Excel skills.• Ability to analyze data and translate insights into actionable recommendations.• Strong strategic thinking and problem-solving abilities.• Demonstrates curiosity and strategic awareness by staying informed on industry trends, emerging technologies, and competitive Loyalty programs.• Experience collaborating with social media teams, digital designers and web developers is an asset. Core CompetenciesProject management:• Operational with strong attention to detail, time-management skills and ability to multi-taskSelf-directed:• Independently and proactively identifies priorities, acts, and keeps relevant parties involved and informed. Analytical:• Able to identify both current and emerging issues and take corrective actions.Fosters effective working relationships:• Demonstrates an inclusive work style and works as part of a team at all levels within the organization. Agile and eager to learn.

Equal Opportunity StatementThis employer is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected status under federal, state, or local law.We are committed to fostering an inclusive workplace where all individuals feel respected, valued, and empowered."