Assistant Store Manager

"Location: 186 Chiswick High Rd, London W4 1PP

Hours: Full-time (40 hours/5 days a week - including weekends and bank holidays)

Our peak season falls in November and December, with Saturdays and Sundays being our most active days. Working during these periods is an important part of supporting our customers and the wider team. As part of this, it is a requirement that you will work on Christmas Eve and Boxing Day.

Borough Kitchen is the UK's leading premium retailer for people who love to cook and entertain. We provide quality-tested products for the kitchen and table, alongside in-depth knowledge, advice and inspiration through our stores, online shop, and cook school. Borough Kitchen has five stores across London and a significant e-commerce presence. We search within the UK and around the world for the best products; each piece is meticulously chosen and tested based on function, quality, and durability. Our commitment has won us a unique, trusted position in the industry and strong partnerships with premium brands. We put a lot of care into the work we do, and are seeking candidates who share our passion for cooking, entertaining, and providing the best experience for customers.

Responsibilities

Support the Store Manager in overseeing daily store operations and achieving sales and performance goalsLead by example, delivering exceptional service and product knowledge to every customerSupervise, train, and motivate the store team, conducting performance reviews and providing constructive feedbackOversee inventory management, including daily and weekly stock checks to maintain optimal stock levelsMaintain high standards of visual merchandising and store presentationAssist in developing and implementing sales strategies to drive growth and enhance customer engagementFoster a positive, inclusive, and collaborative team environment that promotes communication and teamworkEnsure the store is consistently clean, tidy, and well-organisedHandle customer queries and complaints with professionalism and careTake ownership of delegated tasks and act as the Store Manager's deputy when required

Requirements

A minimum of 2 years' retail experience, with management or supervisory responsibility - a mustA genuine passion for cooking and a strong knowledge of kitchen products and trendsExperience in ordering, receiving, and managing stock, with attention to detail and accuracyProven experience in visual merchandising and maintaining high store standardsExcellent organisational and communication skillsStrong leadership skills with the ability to motivate and inspire a teamAbility to multitask and manage competing priorities in a fast-paced environmentFlexibility to work weekends, bank holidays, and varying shifts as requiredProven ability to achieve and exceed sales targets

Benefits

Industry-leading discounts across our portfolio of trusted, high-quality brandsComplimentary Cook School classes, with lessons focused on skills and techniques that help you become a more confident, intuitive cookCompany events and team socialsReferral bonus schemeAnnual salary review following performance reviews to ensure fair pay and recognise and reward our teamAccess to our comprehensive Employee Assistance Programme (EAP), providing 24/7 confidential advice to support your wellbeing and provide expert guidance and resources whenever you or your family need it.

Borough Kitchen is proud to be a London Living Wage employer. This accreditation reflects our commitment to supporting our team members as valued specialists in home cooking and entertaining.

Borough Kitchen is an equal opportunities employer. We are committed to treating all our team fairly, regardless of gender, race, sexual orientation, marital status, religion, nationality, ethnicity, age, or physical abilities. Part-time workers and fixed-term team members are treated with equal respect."